Question 1

What are HARSIO products made of?

Accepted Answer

Every piece is printed with premium-grade PLA and PETG filaments on Bambu Lab A1 printers, then hand-finished and quality-checked. We choose materials for durability, colour vibrancy and a refined matte finish.

Question 2

Are the colours exactly as shown?

Accepted Answer

We photograph in natural light to stay true to life, but slight variation is normal between screens. Most designs are available across our full spectrum of colours — message us for a specific shade.

Question 3

How durable are 3D printed decor pieces?

Accepted Answer

Our prints are dense, layer-bonded and finished for everyday use. Vases are water-resistant with a liner, and functional pieces like organizers and clocks are built to last for years indoors.

Question 4

Where do you ship?

Accepted Answer

We ship Pan-India from our Rajasthan studio. Orders are securely packed and dispatched within a few working days.

Question 5

How long does delivery take?

Accepted Answer

Metro cities usually receive orders in 3–5 working days; remote pin codes may take 5–8 days. You will receive a tracking link once your order ships.

Question 6

How much does shipping cost?

Accepted Answer

Shipping is calculated at checkout based on your location and order weight. Watch out for free-shipping promotions on larger orders.

Question 7

What is your return policy?

Accepted Answer

If your piece arrives damaged or defective, contact us within 48 hours of delivery with photos and we will replace it or issue a refund. Custom pieces are non-returnable unless faulty.

Question 8

How do I start a return?

Accepted Answer

Email info@harsio.in or message us on WhatsApp with your order number and photos. Our team will guide you through the process.

Question 9

Do products come with a warranty?

Accepted Answer

Every HARSIO product is backed by our 100% satisfaction promise. Manufacturing defects are covered — we will repair or replace at no cost.

Question 10

Is PLA eco-friendly?

Accepted Answer

PLA is a plant-based, biodegradable bioplastic derived from renewable resources like corn starch. We also minimise waste by recycling failed prints and support material.

Question 11

Can products be used outdoors?

Accepted Answer

Most designs are made for indoor use. PETG pieces handle heat and moisture better — ask us before placing outdoor orders so we recommend the right material.

Question 12

Can you print my own design?

Accepted Answer

Absolutely. Send us your idea, sketch, photo or CAD/STL file through our Custom Orders page and our team will design, quote and print a one-of-a-kind piece.

Question 13

What file formats do you accept?

Accepted Answer

We accept .STL and .OBJ files, along with reference images. If you do not have a model, describe your idea and we will design it for you.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major UPI apps, cards and net banking through secure Razorpay checkout. Every transaction is encrypted with zero hidden fees.

Question 15

Is my payment information safe?

Accepted Answer

Yes. Payments are processed by Razorpay with bank-grade encryption. We never store your card details on our servers.

Question 16

How long does it take to print an order?

Accepted Answer

Ready designs ship fast. Made-to-order and custom pieces take 2–6 days to print and finish depending on size and complexity.

Question 17

What printers do you use?

Accepted Answer

We print on Bambu Lab A1 machines for high precision, fine layer detail and consistent, repeatable quality across every batch.

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