Returns, Refunds & Warranty Policy

• You must contact our support team at info@harsio.in within 48 hours of delivery.
• Please provide your Order ID, clear photos, and an unboxing video highlighting the damaged or defective portion.
• Upon quick inspection and verification, we will immediately provide a free replacement or issue a full refund to your original payment method.

Custom Products Policy: All customized items, bespoke 3D prints, personalized names/designs, and on-demand customer file print jobs are strictly non-returnable and non-refundable once production has commenced, unless the item arrives damaged in transit or suffers from an unfixable manufacturing fault reported within 48 hours.

• Manufacturing Defects Coverage: If a product demonstrates genuine manufacturing defects (such as abnormal structural failure or delamination under normal intended use per approved specs), HS IT ENTERPRISE will repair or replace the item at no cost.
• Warranty Exclusions: This warranty does not cover damage caused by post-delivery drops, physical abuse, unauthorized alterations, chemical exposure, or thermal deformation from leaving parts in environments exceeding the filament material's heat deflection temperature (e.g. inside a hot car).